legal assistants and staff

  • Melanie

  • Waona

  • Melissa

  • Jackie

  • Susan

  • Shannon

  • Michelle

  • Yenny

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Melanie has been with The Law Office of William L. Phalen since 2007 serving as business manager. She is committed to administering the financial details inherent in the firm’s operations and cases. Melanie also works as the legal assistant in our Personal Injury Department. Working previously for a busy local dental clinic, Melanie has over 20 years of business management experience. When she’s not working at the firm, Melanie enjoys spending time with her family as well as gardening and reading.

Waona has worked as an assistant to Bill Phalen since 1989, following him from a previous firm. She received her paralegal certification in 1987 from Platt Business College in Topeka, KS. Although she’s experienced in criminal, domestic, estate planning and personal injury cases, she currently focuses on workers’ compensation claims. Waona values the rights of injured workers and strives to see justice served. She and her husband, Michael, enjoy spending time outdoors with their teenage children. Their family is active in baseball, basketball and cross country and Waona occasionally participates in charity 5K races.

Melissa has been a member of our team since 2002. She worked briefly as a legal assistant in California and for another local practice before coming to work for The Law Office of William L. Phalen. She has worked as a legal assistant in both our Social Security and Personal Injury departments, but is currently dedicated to the Workers’ Compensation department. She is tireless in her efforts to assist injured workers. Melissa and her husband, Josh, spend their evenings in the bleachers cheering on their 3 young children who are active in youth athletics.

Jackie brings over 30 years’ experience to our firm. She began her career as a legal assistant with Kansas Legal Services working in domestic law and social security disability. During her time there, she received her Paralegal Certification from Pittsburg State University and also advocated for the injured through the Hospital Patient Assistance Program. She is now dedicated to helping clients at The Law Office of William L. Phalen, working primarily with workers’ compensation cases. A lifelong Kansan, Jackie enjoys spending time outside and cooking with her husband, children and grandkids.

Susan works as our marketing coordinator. An alumnus of Pittsburg State University, she received her Bachelor of Arts in Communication. She has over 10 years’ experience in marketing and business development as well as graphic design.  Susan manages our website content, social media and special projects. Website questions should be addressed to susan@wlphalen.com.  Susan and her husband, David, reside in Pittsburg with their 2 young children. She loves baking and manages a small business selling artisan breads at the Pittsburg Area Farmers’ Market.

Shannon has been with The Law Office of William L. Phalen since 2006 serving as legal assistant in the Social Security Department.  Before joining our team she worked with children at the NADO-Alternative School. Shannon is the mother of one son.  In her free time, she loves spending time with her family and friends and traveling to fun destinations such as Cancun, Mexico.

Michelle is the most recent addition to our team of Missouri legal assistants.  While working full time for our office assisting in workers compensation claims, she is also pursuing a Bachelor of Science in Criminal Justice Administration and accompanying paralegal certification.  A native of the Carl Junction Missouri area, Michelle enjoys hunting and fishing with her husband and children.

Yenny works as a bilingual legal assistant in our Kansas City office. Born in Colombia, South America, she graduated with a degree in Bilingual Communications before moving to the United States in 1999. Throughout her career in Colombia and the United States, Yenny has held several managerial roles and has provided unmatched service as an administrative assistant. She brings to The Law Office of William L. Phalen proven work ethic and dedication. In her spare time, Yenny enjoys spending time with her daughters and listening to Colombian music.